REFUND POLICY

7-DAY RETURN POLICY

Which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at secrexysam@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at secrexysam@gmail.com.

Additionally, a restocking fee (35% of the item’s retail value) will be charged under this circumstance. This also applies to packages that have been opened but are still working well. Please contact secrexysam@gmail.com to process your request. After receiving and checking that the item is in good condition, you will receive an email notifying you that the remaining 65% of the amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

For items that are damaged, incorrect, or faulty upon delivery, you must contact secrexysam@gmail.com within 7 days upon delivery. You need to provide any solid proof of the problem you come across. chasewheels2 will help you identify the problem, and may cover the shipping cost according to the agreed amount. Please kindly note that a shipping fee that is extremely higher than the 15% of product value is non-refundable. The shipping fee won’t be refunded if the product is not with any manufacturer defects.

For the lost package

If the package tracking information is not updated for an extended period, we will contact the logistics provider for confirmation. If the package tracking information remains unchanged for more than 30 days, we will negotiate with the customer for a refund or resend the goods.